Refund policy

RETURN/ REFUND POLICY

Refund or return is not accepted for any damages to the printing or design of perfume bottles or the perfume boxes.

The customer can solicit a refund if he/she receives a product in damaged condition. You can lodge a refund request on the website or at our whatsapp number and quote the reason for requesting a refund with photos of the packages as received. If the reason is found genuine, the refund is initiated within 7 days of purchase in case of damaged or defective products.

Return is not permitted in case:
If the product is not returned in its original packaging.
If the product is in used status.
If there is a disparity between the quantity of perfume delivered and returned.
If the products are marked as non-returnable or non- refundable.

CANCELLATION POLICY

The request to cancel an order is accepted only before product delivery is initiated. Cancellation is not permitted once the delivery is initiated. The customer can lodge a cancellation request via email, telephone or whatsapp. We encourage you to cancel via telephone as we can immediately action before the product gets out for delivery; e-mail messages will take time to be noticed and cannot be assured a cancellation.

Contact details for cancellation

Customer service Email: admin@hokayzz.com
Customer Service number: +968 92401682